Rights Protection Center

汇海浮沉

3-5 years

My mt4 account: 2037592, I have been trading with EC for several years, both my team and I have lost hundreds of thousands of dollars. Recently, I made a profit of over ten thousand dollars during the non-farm payroll, but the next day, I found that my mt4 account was reduced by eight or nine thousand dollars. The orders were modified by EC, such an unscrupulous broker. Currently, my account is in a loss state. Please return my money to me.

FX4130456653

Within 1 year

I opened an account on October 20th, filled it with $5000 USD by the morning of the 23rd, and applied for a swap-fee account. On the same day, I opened 10 trades. After closing a few positions around 6:40 AM on the 24th, I discovered severe slippage by the platform (later found to be between 140-170 pips per trade). Around 2:20 PM that afternoon, as I continued to close positions, I found again that each trade had slippage of 140-170 pips. The explanation given by EC platform was that this was caused by slippage and insufficient liquidity. I would like to ask the platform: How could there be insufficient liquidity during the time period from 14:20 to 14:30 Beijing time?

FX1649587917

1-2 years

Order number 81976658, 81976660, 81976664, 81979718, 81991625, 81991630, 81991660, 81991721, 81991868, 81992125, 81994785, 81996417, 82000324, 82 000632, 82000910, 82000987, 82006826, 82007521 were liquidated at 12:31 on August 30, 2023 , the liquidation point was 1945.965, and the total loss was 1407.45 US dollars. The highest point of exness at that time was 1945.624. Mine is a spread account, and my request is to get compensation for 1407.45 US dollars.

FX1196401831

Within 1 year

The account has been locked for two years without any operation and has been liquidated. I kindly request the platform to handle this matter. I complain to customer service, but no one has resolved it.

裤兜4052

Within 1 year

After a margin call, the remaining funds are not released unless the minimum withdrawal criteria are met, prompting me to deposit more. They claim immediate withdrawal, but when you choose to withdraw in RMB, you receive about 5% less. Who would deposit under these conditions? Normal withdrawals take two to three days; it's very unreliable. Be cautious when choosing this platform.

FX1098239295

Within 1 year

XM is a scam platform. My mt4 trading account, 251082845, won 570usd. XM deducted all the profits directly from the account. I received an email saying it was a trading violation. Is winning money a trading violation? I traded with mt4 account and they sent an email saying it was a violation of my mt5 account which I have never used. Ridiculous.

奋斗3645

3-5 years

Today, after slippage caused my Bitcoin position to blow up, Bitcoin's price plummeted directly. I could have left with a profit, but instead, I ended up with a blown account.

清波

Within 1 year

I was cheated nearly 2 million by CPT, and my position was liquidated due to the deduction of over 50,000 US dollars in overnight interest. In the end of 2019, I encountered various tricks such as slippage and arbitrary tampering with backend trading data, which prevented profitable orders from being executed or forced liquidation at unfavorable prices. Investors, please be aware of the risks! If you encounter similar situations, remember to collect evidence and report to the authorities.

FX4157894446

Within 1 year

I only placed 1 Sell order for 1 lot overnight, but there was a suspicious series of continuous Sell orders executed automatically, causing my account to be burned. I request Exness to explain and compensate my account with an amount of 40 million VND as the initial amount. The order history was not executed by me as shown in the attached image, with the following order IDs: 313714180; 313714266; 313714264; 313714273; 313714271; 313714252; 313706248

FX2078780792

Within 1 year

The money holding platform does not allow withdrawals. Sending support emails also does not receive any response.

默141

3-5 years

On the day of the NFP, I set a guaranteed stop loss at 53, but the platform helped me stop the loss at 56, resulting in a loss of 32 USD.

耶稣先森

6-10 years

There is a loophole in the ex backend for applying for a demo account, which has led many salespeople in the market to deceive and defraud using this loophole! For example, after a salesperson applies for a demo account, they will deposit 10 million on the first day, and then deposit an additional $5,000 on the second day. Starting from the second day, they will place orders for both long and short positions on the trading interface for the same product. They will close the profitable orders and leave the losing ones open, because there is a 10 million base position, so they will never go bankrupt. Then, the trading records will show that they have made a challenge to make a profit of 1 million with their $5,000 starting from the second day. At the same time, the ex demo account also allows for withdrawals, so the trading records they create will appear very real. Many salespeople use these trading records to showcase on media platforms or in WeChat to attract customers to open accounts on other platforms, and then engage in aggressive commission brushing. Many investors in the market have already been deceived, and I am also a victim. I hope the platform can close the demo account and allow for the freedom to set deposit and withdrawal functions at any time.

FX3095906257

Within 1 year

Account 45892966 is Zero and MarketWatch Hfm displays spread = 0. But the entry price and stop loss price differ by 15-20 pips in the direction of customer loss. Burned $10,000 in 30 minutes even though the market did not fluctuate. Account 46235543 trades with a profit of $4,300. Hfm changed the trading history: At 08:20:56 I deposited $800, at 08:43:00 I sold 10 lots of GBPUSD, at 08:58:49 I deposited $100. However, at 09:00:42 I withdrew $5,200. Hfm deleted the profit of $4,300 from my sell order of GBPUSD and then deposited $4,300 to balance the account. Why is the total deposit $800 + $100 = $900 and the profit from the sell order of 10 lots of GBPUSD = 0, but I can still withdraw $5,200? I have a video to prove that Hfm cannot deny it. Anyone who has traded, is currently trading, or intends to trade on this fraudulent HFM platform can contact me to send the video for verification and consider replacing with another platform. Just by trading profit, HFM will resort to tricks immediately.

FX1874562077

1-2 years

The customer service said that there is no compensation for this project. Will they not compensate for a loss of over four hundred dollars? I have been filing a complaint for several days and no one has handled it. This platform is really disappointing.

陈钰枫

1-2 years

Profit was made and I originally planned to go in and check the system, but I can't log in. Can't withdraw money. Can't log in with neither WIFI network nor mobile data. Does it make sense for just a few tens of dollars in profit?

Ashish7595

Within 1 year

I did not take any trades on my account; the broker took trades on my account without asking me. Due to this, my account suffered a huge loss, and these people are refusing to accept their mistake. When am I giving proof? But they are blaming me for my master password leak, so this trade opened, but I never shared my master password with anyone. I lost $541, my hard-earned money, due to the GMI Market Scammer.  please don't waste your hard earn money this is scam broker

小镇上的女孩

3-5 years

I contacted customer service, and they responded that they are waiting for the relevant department to investigate. It's been an hour since I made the deposit, and the funds still haven't arrived. The issue is being resolved too slowly; I hope the responsible parties will handle it promptly and speed up the process. It's frustrating that such a large platform can't quickly resolve such a minor issue.

yang2858

Within 1 year

The small platform does not provide withdrawal, saying that I violated the rules but cannot provide evidence of the violation.

小狼

Within 1 year

When I started the agency, it was not clearly stated that failing to meet agency conditions would prevent withdrawals, and the fees were also added by myself. Now when I want to make a withdrawal, after splitting with the client, the withdrawal is denied, stating I do not meet the conditions. Why wasn't this made clear from the beginning? Moreover, there was no mention that withdrawals wouldn’t be allowed when I added the spread. It was only mentioned when I submitted the withdrawal request.

瑞瑞11927

3-5 years

Deposits are not credited, and there is no verification effort. Constantly told that the issue is being reported to the backend, yet the funds never appear.