Resolved
Black-hearted brokers
Object 
Decode Global
Issue
Scam
Requirement
compensation
Amount
$1,400(USD)
Time
35day12hour
Mediation Progress
Hong Kong 2024-07-31
Resolved 
kuzan2335
kuzan2335Australia 2024-07-01
Reply Decode Global
Please be informed that the agent is required to operate in accordance with the agency cooperation agreement signed with the platform. DecodeFX explicitly states that agents are prohibited from trading on behalf of clients and violating client privacy. Their private actions do not represent the platform's position. We have also emailed the agent, asking them to contact the client and address this complaint. This complaint was caused by the agent's personal actions, of which the platform was unaware and is not related to the platform.
Reply
Hong Kong 2024-06-27
Supplemental Materials 
kuzan2335 
kuzan2335The broker logged into the client's account to trade, making a profit of $2 on 2 lots with a fee of $100. Is this reasonable?
Supplemental Materials
Hong Kong 2024-06-26
Supplemental Materials kuzan2335
kuzan2335The account holder's name is Aikebaier Wumaierjiang
Supplemental Materials
Hong Kong 2024-06-26
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-06-26
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-06-26
Start Mediation kuzan2335 
kuzan2335Unscrupulous platforms. IB stole customers’ money and tricked customers into giving them passwords and placed random orders that cause liquidation so that they could earn high fees.
Start Mediation
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