Resolved
Failed to connect to TMGM's server at 12:15 p.m. Beijing time
Object 
TMGM
Issue
Others
Requirement
explain
Amount
$0(USD)
Time
13day18hour
Mediation Progress
Hong Kong 2023-06-19
Solved after user's confirmation 
00100065
00100065Australia 2023-06-07
Reply TMGM
Dear customer, thank you for the information. With respect to your problem, please enclose the detailed information covering your account and order in email to the official customer service, mailto:support@tmgm.com. We'll make a reply as soon as possible on the heels of an investigation. Thank you.
Reply
Hong Kong 2023-06-06
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-06-06
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-06-05
Start Mediation 00100065 
00100065During this period, I contacted their online customer service, who told me that I had a position in my hand, but they didn't tell me how to close the position when I couldn't connect to the server. I contacted the account manager, and the account manager told me to record a video for record to her. After I doing that, she, however, asked me to use other methods to record the latest video with voice, and said that I used the videos and orders that were beneficial to me to apply for compensation from the company!
Start Mediation
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