Resolved
Money disappeared
Object 
FXCM
Issue
Others
Requirement
Withdrawal
Amount
$150(USD)
Time
43day4hour
Mediation Progress
Hong Kong 2021-08-29
Resolved 
LURENBING
LURENBINGUnited Kingdom 2021-07-30
Reply FXCM
Dear customer, FXCM has contacted you for your trading situation upon receipt of your feedback. Please check the email we sent to you in relation to your trading details. If you have further questions, please feel free to contact FXCM official customer service at any time amid working hours. Thank you again for your support for FXCM. We look forward to providing you with better-quality service.
Reply
Hong Kong 2021-07-19
Supplemental Materials LURENBING
LURENBINGI have received the call-back from the Asian department in Australia. There are trading records at the backstage that were liquidated in the wake of losses. However, I didn't see any records on my MT4 or use different phones to log in during the same period. My balance remains USD 150. I'm confused that trading history should comprise of all transactions but my MT4 didn't show anything. Speechless.
Supplemental Materials
Hong Kong 2021-07-19
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-07-19
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-07-17
Start Mediation LURENBING
LURENBINGThere is no transaction when depositing, and the account balance has become 3 dollars. Users can only send emails to contact the customer but receive no reply. There is no way to check the specific reasons. Please be careful when depositing.
Start Mediation
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