Amount resolved within one month(USD)
$553,298
Number of People Resolved
14936
Resolved
I completely with depositI completely with deposit but I don't see my money on my broker I contacting the HFM COMPANY about my money still HFM COMPANY not received my money on my account and my broker I have the receipt of transaction
HFM
Nigeria
5 hour(s) ago
Resolved
Withdrawal was not creditedWithdrawal was not credited, account manager was not responding. It has been over a week and the funds have not been received.
TMGM
Hong Kong
9 hour(s) ago
Resolved
Unable to withdraw funds, platform deducted profits, principal is withhold.Heard from a friend that XM had a good trading environment and secure funds, but they didn't allow for profit and even held onto the principal.
XM
Hong Kong
13 hour(s) ago
Resolved
Profits were deducted without any reason, and I did not engage in any arbitrage activities.Profits were deducted without any reason, and I did not engage in any arbitrage activities.
XM
Hong Kong
13 hour(s) ago
Resolved
EightCap does not withdrawEightCap does not withdraw for client. There is no UnionPay Option. Fraud platform.
Eightcap
Hong Kong
3 day(s) ago
Resolved
Account 2004373 has a profit of $468, but cannot withdraw funds.Account 2004373, after depositing $1000 and making a profit of $468.8, the platform refuses to withdraw funds for various reasons.
RockGlobal
Hong Kong
Within 1 week(s)
Resolved
Withdrawal of $4000 has not been credited.Is the high ranking of tmgm all fake? I have been waiting for my withdrawal but it hasn't arrived yet. It has been dragging on for several days. Other platforms can process it within the same day, but with mt4, the money is deducted quickly, it's just that it never arrives.
TMGM
Hong Kong
Within 1 week(s)
Resolved
Winning money is not allowed to be withdrawn.I've only been on this platform for two months. I lost $1000 at the beginning, then deposited another $2000. Now that I'm making profits, they won't let me withdraw and claim that I've violated various rules.
RockGlobal
Hong Kong
Within 1 week(s)
Resolved
A scam platform cannot withdraw fundsA scam platform cannot withdraw funds, requesting withdrawal
RockGlobal
Hong Kong
Within 1 week(s)
Resolved
Forced Liquidation of a Normally Placed OrderForced Liquidation of a Normally Placed Order
XM
Hong Kong
2025-01-03
Resolved
Withdrawals made with illegal funds led to legal freezing, with no resolution provided.On September 26, 2024, the withdrawal was made using illegal funds, resulting in my bank card being legally frozen. The issue has not been resolved, and other funds in the card are also inaccessible. There have been constant delays, and it is impossible to contact relevant personnel. This platform is extremely reprehensible!
IEXS
Hong Kong
2025-01-03
Resolved
The platform falsely accused me of engaging in arbitrage trading, but I did not do it.Because xm platform has a bonus promotion, I came to this platform for trading, just to strengthen the risk tolerance of my account. When I was losing money in the early stage, the platform didn't say anything. But after I started to make profits by copying trades, I found that the platform suddenly cancelled my bonus and accused me of engaging in arbitrage trading. However, I completely don't recognize the account they provided as the one I used for arbitrage trading. It cannot be ruled out that the platform fabricated evidence to falsely accuse me, just because I made money on their platform. Everyone should choose a platform wisely.
XM
Hong Kong
2024-12-28
Resolved
TMGM has a USDT withdrawal channel, but does not allow withdrawalsTMGM has a USDT withdrawal channel, but does not allow withdrawals
TMGM
Hong Kong
2024-12-24
Resolved
Unauthorized modification of customer orders, erasing profitsMy mt4 account: 2037592, I have been trading with EC for several years, both my team and I have lost hundreds of thousands of dollars. Recently, I made a profit of over ten thousand dollars during the non-farm payroll, but the next day, I found that my mt4 account was reduced by eight or nine thousand dollars. The orders were modified by EC, such an unscrupulous broker. Currently, my account is in a loss state. Please return my money to me.
EC Markets
Hong Kong
2024-12-20
Resolved
Serious slippage and false advertising of a swap-fee account.I opened an account on October 20th, filled it with $5000 USD by the morning of the 23rd, and applied for a swap-fee account. On the same day, I opened 10 trades. After closing a few positions around 6:40 AM on the 24th, I discovered severe slippage by the platform (later found to be between 140-170 pips per trade). Around 2:20 PM that afternoon, as I continued to close positions, I found again that each trade had slippage of 140-170 pips. The explanation given by EC platform was that this was caused by slippage and insufficient liquidity. I would like to ask the platform: How could there be insufficient liquidity during the time period from 14:20 to 14:30 Beijing time?
EC Markets
Hong Kong
2024-12-15
Resolved
Because of the malicious expansion of spreads due to heavy positions, a loss of 13,000 US dollars was caused in one week.Order number 81976658, 81976660, 81976664, 81979718, 81991625, 81991630, 81991660, 81991721, 81991868, 81992125, 81994785, 81996417, 82000324, 82 000632, 82000910, 82000987, 82006826, 82007521 were liquidated at 12:31 on August 30, 2023 , the liquidation point was 1945.965, and the total loss was 1407.45 US dollars. The highest point of exness at that time was 1945.624. Mine is a spread account, and my request is to get compensation for 1407.45 US dollars.
Exness
Hong Kong
2024-12-14
Resolved
Locked account was liquidated.The account has been locked for two years without any operation and has been liquidated. I kindly request the platform to handle this matter. I complain to customer service, but no one has resolved it.
Exness
Hong Kong
2024-12-13
Resolved
Scam platform does not allow withdrawals.After a margin call, the remaining funds are not released unless the minimum withdrawal criteria are met, prompting me to deposit more. They claim immediate withdrawal, but when you choose to withdraw in RMB, you receive about 5% less. Who would deposit under these conditions? Normal withdrawals take two to three days; it's very unreliable. Be cautious when choosing this platform.
IC Markets Global
Hong Kong
2024-12-13
Resolved
XM does not give profits when winning, directly deducting the profit amount of 570 USD.XM is a scam platform. My mt4 trading account, 251082845, won 570usd. XM deducted all the profits directly from the account. I received an email saying it was a trading violation. Is winning money a trading violation? I traded with mt4 account and they sent an email saying it was a violation of my mt5 account which I have never used. Ridiculous.
XM
Hong Kong
2024-12-13
Resolved
Slippage on the EX platform caused my account to blow up, followed by a direct drop in BTC.Today, after slippage caused my Bitcoin position to blow up, Bitcoin's price plummeted directly. I could have left with a profit, but instead, I ended up with a blown account.
Exness
Hong Kong
2024-12-13
Amount resolved within one month(USD)
$553,298
Accumulative Amount Resolved
$64,418,513(USD)
Number of People Resolved
14,936
Processing Speed(day/case)
36