Resolved
Severe slippage, demand for compensation for losses:
Object 
TMGM
Issue
Severe Slippage
Requirement
compensation
Amount
$1,822(USD)
Time
28day6hour
Mediation Progress
Hong Kong 2024-08-16
Solved after user's confirmation 
DALANGTAOSHA39769
DALANGTAOSHA39769Hong Kong 2024-07-24
Supplemental Materials DALANGTAOSHA39769 
DALANGTAOSHA39769You are still asking me to send an email. I reached out here because my emails on the platform haven’t been resolved. There hasn’t been any customer manager calling me. Just tell me whether it will be resolved or not.
Supplemental Materials
Australia 2024-07-23
Reply TMGM
Hello, regarding your inquiry, please provide the details of your account and order. Send the information to the official customer service email: support@tmgm.com. We will investigate and respond as soon as possible. Thank you.
Reply
Hong Kong 2024-07-19
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-07-19
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-07-19
Start Mediation DALANGTAOSHA39769
DALANGTAOSHA39769Platform: TMGM
Account: 246031
Order Number: 107206403
Gold at 2442.2, 2.8 lots, long position.
Stop loss set at 2442.5, triggered at 2435.6. Requesting compensation of $1822 USD. My stop loss order was executed with a slippage of $7, resulting in a loss of $1822 USD. I cannot accept this and demand compensation for this loss. Please don't ask me to contact the account manager; they directed me to you. After waiting several days, the platform responded via email: "The more volatile the market conditions, the more noticeable the slippage caused by price changes when liquidity providers match trades, and it is inevitable." I cannot accept this explanation and still demand compensation for my loss.
Start Mediation
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