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Resolved
It is been withdrawn, but stucked
Object
Exness Exness
Issue

Others

Requirement

compensation

Amount

$280(USD)

Time

75day21hour

Mediation Progress
Solved after user's confirmation
HUAXIN
Supplemental Materials
HUAXIN
Please reply to the email with investigation results as soon as possible. It has been over 20 days.

Supplemental Materials

Reply
WikiFX Mediation Center
Dear customer, please send the relevant information to broker's email address, attaching with detailed problem description.

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Supplemental Materials
HUAXIN
1. 27148029exness-real8 2. What's the phone code? 3. order number showed in the image 4. the system was frozen suddenly when I was outing of market after closing positions. The whole interface was frozen, but other platforms operate normally in trading.

Supplemental Materials

Reply
Exness
With respect to the loss caused by the frozen system, if you have any questions, please reply to the email and provide the information as follows, 1. trading account; 2. phone code; 3. order number; 4. problem description. Thank you for your understanding and cooperation.

Reply

Reply
Exness
With respect to the loss caused by the frozen system, if you have any questions, please reply to the email and provide the information as follows, 1. trading account; 2. phone code; 3. order number; 4. problem description. Thank you for your understanding and cooperation.

Reply

Supplemental Materials
HUAXIN
When I decided to out of market after profiting from the non-farm market quotations, the system was frozen, so I failed. The button to close position did not work. And then I outed of the market with loss for being unable to trade.

Supplemental Materials

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WikiFX Overseas Customer Service

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WikiFX Mediation Center

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HUAXIN
Originally, I want to withdraw when it was obvious that I made a profit, but I got stuck, and I lost a lot of money.

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