WikiFX, as an independent third-party information service platform, is dedicated to providing users with comprehensive and objective broker regulatory information services. WikiFX does not directly engage in any forex trading activities, nor does it offer any form of trading channel recommendations or investment advice. The ratings and evaluations of brokers by WikiFX are based on publicly available objective information and take into account the regulatory policy differences of various countries and regions. Broker ratings and evaluations are the core products of WikiFX, and we firmly oppose any commercial practices that may compromise their objectivity and fairness. We welcome supervision and suggestions from users worldwide. To report any concerns, please contact us: report@wikifx.com
您当前语言与浏览器默认语言不一致,是否切换?
切换
Global Broker Regulation & Inquiry App
Broker Search
English

简体中文

繁體中文

English

Pусский

日本語

ภาษาไทย

Tiếng Việt

Bahasa Indonesia

Español

हिन्दी

Filippiiniläinen

Français

Deutsch

Português

Türkçe

한국어

العربية

Download
Resolved
stop loss order
Object
XM XM
Issue

Others

Requirement

compensation

Amount

$280(USD)

Time

731day21hour

Mediation Progress
Solved after user's confirmation
YUJIAN19348

Sensitive information

This content involves sensitive information, so it's hidden by WikiFX

Reply
XM
尊敬的客户,您好, 首先感谢您选择XM和对我们的信任! 您的XM MT4/MT5账号为:251011454,关于您投诉的问题,我们第一时间反馈给相关部门进行详细调查,相关部门给予回复如下:您投诉的订单号是#28051671 及 #28049664,在平台时间9月2日15点30分,共交易了黄金0.2手空单,实际平仓价格与设置的止损价不同。 经查看,在平台时间9月2日15点30分,由于当时非农数据公布导致价格波动迅速,造成一分钟价格浮动较大。当时黄金在K线图上一分钟上下浮动超过900个基点。经过后台的详细核实,当时的市场报价的确触及了您设置的止损价格。基于XM是抛单模式,所有客户的订单都是在市场价格上成交,且您设置的止损价格是一个假设的价格,止损触发时市场价格中未出现您设置的止损价,因此以当时有效价格中,对您最有利的点位即1714.97为您平仓。 XM温馨提醒您,在重大新闻和经济数据公布等可能造成高风险的时段谨慎交易,并留意市场波动,以免相似的情况再次发生。 如果您有任何疑问,也欢迎您随时进入XM官方网站 https://www.x1m1global.net/cn/ ,点击右上角的【网页客服】联系客服,XM 提供周一至周五24小时在线客户支持 ,我们非常乐意为您服务。 致谢

Reply

Contact Broker
WikiFX Overseas Customer Service

Contact Broker

Verified
WikiFX Mediation Center

Verified

Start Mediation
YUJIAN19348
The principal is 280 US dollars for gold 1700.13 and 1699.45 for 0.1 lot, the stop loss price is unified 1708, the stop loss will give me a negative principal loss, and I will not communicate with the platform.

Start Mediation

Statement:

1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations

To view more

Please download WikiFX APP

Select Country/Region
  • Hong Kong

  • Taiwan

    tw.wikifx.com

  • United States

    us.wikifx.com

  • South Korea

    kr.wikifx.com

  • United Kingdom

    uk.wikifx.com

  • Japan

    jp.wikifx.com

  • Indonesia

    id.wikifx.com

  • Vietnam

    vn.wikifx.com

  • Australia

    au.wikifx.com

  • Singapore

    sg.wikifx.com

  • Thailand

    th.wikifx.com

  • Cyprus

    cy.wikifx.com

  • Germany

    de.wikifx.com

  • Russia

    ru.wikifx.com

  • Philippines

    ph.wikifx.com

  • New Zealand

    nz.wikifx.com

  • Ukraine

    ua.wikifx.com

  • India

    in.wikifx.com

  • France

    fr.wikifx.com

  • Spain

    es.wikifx.com

  • Portugal

    pt.wikifx.com

  • Malaysia

    my.wikifx.com

  • Nigeria

    ng.wikifx.com

  • Cambodia

    kh.wikifx.com

  • Italy

    it.wikifx.com

  • South Africa

    za.wikifx.com

  • Turkey

    tr.wikifx.com

  • Netherlands

    nl.wikifx.com

  • United Arab Emirates

    ae.wikifx.com

  • Colombia

    co.wikifx.com

  • Argentina

    ar.wikifx.com

  • Belarus

    by.wikifx.com

  • Ecuador

    ec.wikifx.com

  • Egypt

    eg.wikifx.com

  • Kazakhstan

    kz.wikifx.com

  • Morocco

    ma.wikifx.com

  • Mexico

    mx.wikifx.com

  • Peru

    pe.wikifx.com

  • Pakistan

    pk.wikifx.com

  • Tunisia

    tn.wikifx.com

  • Venezuela

    ve.wikifx.com

United States
※ The content of this website abides with local laws and regulations.
You are visiting the WikiFX website. WikiFX Internet and its mobile products are an enterprise information searching tool for global users. When using WikiFX products, users should consciously abide by the relevant laws and regulations of the country and region where they are located.
consumer hotline:006531290538
Official Email:support@wikifx.com;
Mobile Phone Number:234 706 777 7762;61 449895363
Telegram:+60 103342306
Whatsapp:+852-6613 1970;
License or other information error corrections, please send the information to:qawikifx@gmail.com
Cooperation:fxeyevip@gmail.com