Dear Customer, first of all, thank you for choosing XM and your trust! Your MT4 account: 10079757, according to what you said, in terms of your two orders, #83760594 and #83762268, for selling 0.05 lot gold, the positions have been closed at 20:57, March 21, platform time. Due to the rapid price fluctuations at the same time, the gold floated up and down about 805 basis points within a minute. After detailed verification in the background, the market price at that time did reach the stop loss price you set. Based on the fact that XM offers an STP sell order model, all clients' orders are closed at the market price. After your stop price was reached, we have closed your positions at 1938.65 and 1938.72, the most favorable points for you at that time. The two orders were encountered with a gap in the market, which often happens with sharp price fluctuations. So the point at which your order is executed may be different from your request due to the rapid increase or decrease of the market price. In this case, customers will encounter both positive and negative gap, and the number of pips depends on the market at that time. Also, the recent events in Russia and Ukraine have caused high volatility in gold. Therefore, XM warmly reminds you to keep an eye on market volatility and your positions. Finally, thank you again for your understanding and support to XM! If you have any question, please feel free to visit XM at https://www.xmglobal.info/cn/ and click the "Customer Service" in the upper right corner. XM offers 24h online customer service Monday-Friday, and we're very happly to help you. Thank you.

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