Resolved
Wrong Open trade by XM
Object 
XM
Issue
Others
Requirement
2020031816211517242
Amount
$0(USD)
Time
30day21hour
Mediation Progress
Philippines 2022-03-10
Resolved 
Augustus Jr ontoria
Augustus Jr ontoriaUnited Kingdom 2022-02-08
Reply XM
Dear customer, thank you for your trust to XM! In terms of the problem involving your XM MT4/MT5 account 80587749, please provide the order number in details for further checking, thank you. At the same time, we notice that your account was registered in the Philippines. XM supports multiple languages, so please feel free to contact us at XM official website https://www.xm.com/ph/, if you have any question. Click the LIVE CHAT in the upper right corner to contact the customer service. We are very pleased to help you. Thank you.
Reply
United States 2022-02-07
Supplemental Materials Augustus Jr ontoria
Augustus Jr ontoriaTypoError, I mean the broker placed an order at around 1807 instead of 1707.
Supplemental Materials
Hong Kong 2022-02-07
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-02-07
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Philippines 2022-02-07
Start Mediation Augustus Jr ontoria 
Augustus Jr ontoriaFeb.4,2022 9:15, I have set a Sell Stop somewhere around 1810-1812 (I'm not sure where exactly because I kept on adjusting it) and set Take profit at 1808,.. But XM opened my Trade around 1707, then closed it when it went up to 1809..
aside from then opened it so Low they also close it so high which is instead of me winning the trade I lost it. I was expecting slippage but not this much.
I have attached the evidence, you cant set sell stop if you put 1807 as entry and 1809 as Take profit,.
Start Mediation
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