Overview
Ace Capital operates in a regulatory grey area, lacking specific financial or investment regulatory oversight. Their services encompass BO account opening, IPO applications, share market investments, DSE online trading, and video tutorials for online trading. However, customer support is limited, with only a single phone number and email address provided, and specific support hours are not mentioned. Reports of abnormal website behavior raise concerns about maintenance and security. Customer feedback indicates issues with poor service, unclear website information, and frequent rule changes. Ace Capital's reputation is mixed, with both positive and negative aspects, particularly regarding transparency and responsiveness. They are located at Room No. 611, Dhaka Stock Exchange Building, 9/F Motijheel C/A, Dhaka-1000, and can be reached at Phone: +88 029568469 or Email: info@acecapitalbd.com.
Regulation
Ace Capital operates in a regulatory grey area, as it is not subject to any specific financial or investment regulatory body oversight. This lack of regulation can raise concerns for investors and consumers, as it means there may be limited safeguards in place to protect their interests. Without regulatory oversight, Ace Capital may not be required to adhere to the same industry standards, reporting requirements, and investor protection measures that regulated financial institutions are mandated to follow. Potential investors should exercise caution and conduct thorough due diligence when considering any financial engagement with Ace Capital, as the absence of regulation can introduce additional risks and uncertainties into their investment decisions. It is crucial to seek professional advice and explore alternative investment options that provide a higher degree of regulatory oversight and investor protection.
Pros and Cons
Ace Capital offers a range of financial services, but there are both advantages and disadvantages to consider. On the positive side, they provide a variety of services, including BO account opening, IPO applications, and online trading. However, the lack of regulatory oversight can be a concern for investors. Additionally, customer feedback highlights issues with poor customer service, unclear website information, and frequent rule changes, which may impact the overall experience of working with Ace Capital.
Services
Ace Capital claims to offer a comprehensive range of financial services, and their offerings include the following services:
BO Account Opening:
Board Resolution for BO A/C Opening and designation of the Authorized Person.
Certificate of Incorporation.
Memorandum & Articles of Association.
Trade License.
E-Tin Certificate.
Bank Certificate/Statement.
Picture of Authorized Person (attested by Company Chairman or Managing Director).
NID Photocopy of Authorized Person (attested by Company Chairman or Managing Director).
Copy of valid Passport, Social Security Card, or Resident Card of the Principal (and Joint Applicant if any).
Copy of Employment certificate or Work Permit.
Local Bank Account Statement, Bank Certificate, or MICR Cheque.
Copy of National ID (NID) of Power of Attorney.
Copy of National ID (NID) of Nominee.
3 Passport Size Photos of the 1st/Principal Applicant.
2 Passport Size Photos of the 2nd/Joint Applicant (if any).
2 Passport Size Photos of Power of Attorney (attested by the 1st/Principal Applicant).
2 Passport Size Photos of the Nominee (attested by the 1st/Principal Applicant).
Power of Attorney (POA) / Authorization documents with a non-judicial stamp.
Copy of National ID (NID) or a valid Passport of the 1st/Principal Applicant.
Copy of National ID (NID) of the 2nd/Joint Applicant (if any).
Copy of National ID (NID) of the Nominee.
3 Passport Size Photos of the 1st/Principal Applicant.
2 Passport Size Photos of the 2nd/Joint Applicant (if any).
1 Passport Size Photo of the Nominee (attested by the 1st/Principal Applicant).
Bank Statement, Bank Certificate, or MICR Cheque.
Power of Attorney (POA) / Authorization documents (if any) with a non-judicial stamp of TK. 300/=.
For Company Accounts:
For Non-Residents of Bangladesh:
For Residents of Bangladesh:
Individuals and Joint Accounts: Any single person can open an individual or a joint account with another person.
IPO Application:
Clients with BO accounts with Ace Capital can apply for IPOs.
Clients need to fill out and submit a simple IPO Application Form.
The form can be downloaded or collected from Ace Capital's office.
Share Market Investment:
BO Account Holders can engage in secondary market trading.
Ace Capital offers Cash Accounts, so clients need to deposit money in their BO Account before trading.
BO Account Holders can apply for IPOs through Ace Capital.
Clients need to fill out an IPO Application Form.
The form can be downloaded or collected from Ace Capital's office.
Secondary Market Investment:
Primary Market Investment:
DSE Online Trading:
Clients can collect the DSE-Mobile Registration Form from Ace Capital's office or download it.
Applicants should provide 2 passport-sized photographs when submitting the form.
After processing, clients will be notified via call and/or email.
Detailed instructions on how to access online trading will be provided.
Notice
The webpage of Ace Capital's website is exhibiting abnormal behavior, with irregularities occurring after clicking on every link. This unexpected behavior raises suspicions about the maintenance and reliability of the website, suggesting that the owner may not be actively managing or updating it. Such suspicions can be concerning, as it may indicate potential security risks, outdated content, or technical issues that could impact the user experience and trustworthiness of the site. It is advisable to exercise caution and refrain from further interaction with the website until the issues are resolved or clarified by the website's administrators. Ensuring the security of your device and data remains essential to protect against any potential risks associated with such anomalies.
Warning
There are several unfavorable remarks regarding Ace Capital, with customers expressing significant dissatisfaction with their services. Jenny Chen, in one comment, highlights the company's poor customer service and a lack of clarity on their official website, which has hindered her ability to make informed investment decisions. Despite a low entry threshold, she advises potential investors to consider the drawbacks of working with Ace Capital. Another anonymous user shares a particularly disheartening experience, emphasizing constant rule changes and the complete absence of responses to their emails over a prolonged three-month period. Their overall sentiment is strongly negative, and they firmly discourage recommending Ace Capital for its company account services. These comments collectively shed light on concerning issues related to customer service, transparency, and responsiveness, casting doubts on the reliability and suitability of Ace Capital for prospective investors.
Customer Support
Ace Capital's customer support appears to be lacking in several aspects, with potential drawbacks for those seeking assistance. Despite their invitation to “feel free to contact us,” there is a notable absence of specific support hours mentioned, leaving customers uncertain about when they can reach out for help. Furthermore, the location provided in the Dhaka Stock Exchange Building may not be very accessible for all clients, potentially causing inconvenience.
The contact options are limited to a single phone number and an email address. This limited means of communication might not cater to clients who prefer alternative channels or need urgent assistance. The absence of additional contact options, such as live chat or a dedicated customer support portal, suggests that Ace Capital may not prioritize immediate and diverse customer support needs.
Overall, the customer support offerings from Ace Capital appear to lack the comprehensive and responsive approach that many investors expect in today's financial services industry, potentially leaving clients feeling frustrated and underserved.
Summary
Ace Capital operates without specific financial or investment regulatory oversight, potentially raising concerns about investor safeguards and industry standards. They offer various financial services, including account opening and IPO applications, but customer comments indicate dissatisfaction with poor customer service, unclear website information, and rule changes. Additionally, their website displays abnormal behavior, suggesting maintenance issues. Customer support lacks specific hours, and limited contact options may inconvenience clients, indicating a potential gap in responsiveness. Prospective investors should carefully consider these factors before engaging with Ace Capital to ensure informed and secure investment decisions.
FAQs
Q: Is Ace Capital regulated by any financial authorities？
A: No, Ace Capital operates in a regulatory grey area and is not subject to specific financial or investment regulatory oversight.
Q: What services does Ace Capital offer？
A: Ace Capital provides services such as BO account opening, IPO applications, share market investments, and DSE online trading.
Q: How can I contact Ace Capital's customer support？
A: You can reach Ace Capital's customer support via phone at +88 029568469 or by emailing them at info@acecapitalbd.com.
Q: Are there any concerns about Ace Capital's website？
A: Yes, there have been reports of abnormal behavior on Ace Capital's website, which may indicate maintenance issues or potential security risks.
Q: What are some drawbacks of working with Ace Capital？
A: Customers have reported poor customer service, unclear website information, and frequent rule changes, raising concerns about transparency and responsiveness.
