'We are all humbled': Boeing CEO publishes contrite open letter as 737 Max crash investigations zero in on software linked to 2 plane crashes

In a new statement, Boeing's CEO says the company is “humbled” and “learning.”In an open letter to Ethiopian Airlines and the wider aviation industry after two fatal crashes involving Boeing's 737 Max jets, CEO Dennis Muilenburg said Boeing would work “to earn and strengthen the flying public‘s trust.” Countries and airlines have grounded the planes after the two crashes.Investigations into the crashes are said to be focusing on whether 737 Max software designed to push down the plane's nose to prevent stalls was incorrectly triggered.The CEO of Boeing has released an open letter to Ethiopian Airlines and the wider aviation industry, saying his company is “humbled” and “learning,” as investigations into two fatal crashes involving its planes zero in on their software.Dennis Muilenburg wrote on Tuesday that the company had “thought about the lives lost and the impact it has on people around the globe and throughout the aerospace community” after two deadly crashes involving Boeing 737 Max 8 jets in five months.A 737 Max 8 operated by the Indonesian carrier Lion Air crashed in October, killing all 189 people on board.Earlier this month, a 737 Max 8 operated by Ethiopian Airlines also crashed, killing all 157 people on board. Investigations into both crashes are said to be focusing on Boeing's software systems.Read more: Justice Department reportedly subpoenas Boeing for criminal investigation involving the 737 Max“All those involved have had to deal with unimaginable pain,” Muilenburg said. “We're humbled by their resilience and inspired by their courage.”Muilenburg said the company will work with customers to “to earn and strengthen the flying public’s trust and confidence in us every day.”He added: “We are all humbled and learning from this experience.”Countries and airlines decided to ground the planes, and some nations are now turning to Airbus, Boeing's European rival, to fulfill billions of dollars worth of orders.Scrutiny of plane software, and how pilots were trainedMuilenburg's letter was released the day before Congress questions the acting head of the US Federal Aviation Administration (FAA) over how the planes were approved to fly.Meanwhile, leaks from the official investigations into the 737 Max crashed have pointed the finger at the plane's software.An automated system called the Maneuvering Characteristics Augmentation System (MCAS) is a focus of the investigations into how both planes crashed after being forced into a nose dive, according to The New York Times.The software is designed to prevent stalling, by angling the plane downwards. But, according to reports, both the Lion Air and Ethiopian planes were forced into unnecessary dives which ended in them crashing: the Lion Air flight into the sea and the Ethiopian flight into land.Read more: Europe and Canada are investigating the Boeing 737 Max themselves rather than trusting the US — another apparent snub of American regulatorsSimulations mean to work out how the Lion Air crash could have taken place found that pilots had just 40 seconds to override the system and stop a nosedive if it went wrong, the Times reported.Separate reports suggest that pilots were not fully equipped to deal with such a situation.A Reuters report, citing investigative sources, said that the Lion Air pilots were left searching the aircraft's manual to try to find a way to keep the plane under control before the crash.The crashed plane had a similar malfunction the day before, which the crew solved. But that information was not passed on to the doomed flight.The Times also reported that the Lion Air pilots repeatedly hit a rebalancing switch multiple times in a bid to save the plane, unaware that they needed to take three further steps.Boeing is expected to roll out a software update to give pilots more control over MCAS and make it less likely to malfunction.The Seattle Times reported that the FAA had an initial version of the the software update seven weeks before the Ethiopian crash, but was reviewing it.Read more: Boeing is reportedly close to completing its 737 Max software updateCEO's tribute to Ethiopian AirlinesMuilenburg paid tribute to Ethiopian Airlines, calling it a “pioneer and a leader in our industry” with “a reputation for service and safety.”He said that the airline's crews continue to “serve the flying public with distinction and professionalism” and that “this tragedy does not define Ethiopian—and it won‘t define the aviation industry or our enduring relationship with their team.”“We’ve stood shoulder to shoulder in partnership with the Ethiopian team to grieve and extend our deepest sympathies to the families, friends and communities of the passengers and crew.”