Resolved
The customer agent in ATFX cheated customers, trading by EA, making forced liquidation.
Object 
ATFX
Issue
Scam
Requirement
2020031816211517242
Amount
$10,000(USD)
Time
35day18hour
Mediation Progress
Hong Kong 2020-10-07
Resolved 
FX3623203756
FX3623203756United Kingdom 2020-09-07
Reply ATFX
It is because the customer gave the personal account and password to the third party and then the problem occured. We have always emphasized the official statement that "ATFX does not provide any guidence service in trading. Please don't believe someone who claims to provide such operations on behalf of ATFX to customers. We have notified the IB to actively communicate with the customer to solve the problem. Thank you.
Reply
Hong Kong 2020-09-01
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-09-01
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-09-01
Start Mediation FX3623203756 
FX3623203756The customer agent traded by EA. At first, we agreed to buy 0.1 lot while the customer agent bought many lots of short positions and two lots of long positions. While I was also asked to add positions. As they said, the risk is under control. I told them I just deposited 10,000. The fraud induced me to add fund.
Start Mediation
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