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Resolved
Severe slippage
Object
IC Markets Global IC Markets Global
Issue

Severe Slippage

Requirement

compensation

Amount

$5,077(USD)

Time

33day5hour

Mediation Progress
Resolved
SUIFENG4222
Reply
IC Markets Global
Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the subject of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

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SUIFENG4222
The platform maliciously slipped and caused account losses. At 8:29:57 pm, June 7, 2024, Beijing time, the XAGUSD transaction price did not reach 30.473 but was already completed. There is something fishy about the platform.

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