Resolved
Axel burned customer's account
Object 
AXEL
Issue
Others
Requirement
compensation
Amount
$3,480(USD)
Time
37day18hour
Mediation Progress
Vietnam 2024-06-27
Resolved 
Anh Tuấn566
Anh Tuấn566Saint Vincent and the Grenadines 2024-05-28
Reply AXEL
Dear user, after verification, we confirm that you activated the copy trading feature for your MT4 trading account 914816 in our system on 2023-08-16 at 02:00:54. This feature allows you to trade by following the trades of selected traders. All these actions were independently decided and executed by you. By voluntarily choosing and enabling the copy trading of selected traders, you also acknowledge and agree that you bear full responsibility for all results of the copied trades. Thank you very much for your understanding and support. Sincerely, Trading Team, Axel Private Market Limited.
Reply
Hong Kong 2024-05-21
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-05-21
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Vietnam 2024-05-20
Start Mediation Anh Tuấn566 
Anh Tuấn566I was guided by the broker of axel private market limited to open an account and use the copytrade service with information about more than 1200 leading traders in the world. Initially, they made a profit and offered to deposit more. After depositing 3480 usd into the mt4 account with the number 914816, I reported that I had no money left. Then the floor expert placed very dense orders with large vol, against the trend, causing the account to lose all money. From the day the account was opened in August 2023 to September 27, 2023, my account lost all money and I have not withdrawn any time. I would like to provide the transaction history for you to check.
Start Mediation
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