Resolved
Deposit cannot be made when the margin is insufficient
Object 
Tickmill
Issue
Scam
Requirement
compensation
Amount
$34,000(USD)
Time
164day23hour
Mediation Progress
Hong Kong 2024-09-13
Solved after user's confirmation 
ecmarketHEIPINGTAI
ecmarketHEIPINGTAISensitive information
This content involves sensitive information, so it's hidden by WikiFX
United Kingdom 2024-04-08
Reply Tickmill
His message to us is different from the complaint he filed here. In our message, he stated that he made an error in the amount he transferred and did not request a refund. Our customer service team responded to his email, asking him to provide online banking transfer screenshots and the deposit number. Additionally, UnionPay is provided and maintained by a third party, not by us. To assist clients with margin shortfall issues during trading, we offer each client an e-wallet, allowing them to keep some funds available at all times to address any margin insufficiency.
Reply
Hong Kong 2024-04-03
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-04-03
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-04-01
Start Mediation ecmarketHEIPINGTAI
ecmarketHEIPINGTAII cannot deposit money when the margin is insufficient, because the ecn account is suspected of deliberately taking away my principal.
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
To view more
Please download WikiFX APP
