Resolved
The spread widened to 1,000, and the account was maxed out.
Object 
Exness
Issue
Severe Slippage
Requirement
compensation
Amount
$2,000(USD)
Time
16day12hour
Mediation Progress
Hong Kong 2024-01-11
Solved after user's confirmation 
Eightcap
EightcapHong Kong 2024-01-11
Supplemental Materials Eightcap 
EightcapIt's been a long time, and I have replied by email, but haven't received any result. Would you like to keep delaying like this?
Supplemental Materials
Cyprus 2024-01-05
Reply Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
Reply
Hong Kong 2023-12-26
Supplemental Materials Eightcap
EightcapMy account is 47020045, with orders such as 10900733, 10984538, 10984539, 13606474, 13606475, 13606477.
Supplemental Materials
Hong Kong 2023-12-26
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-12-26
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-12-26
Start Mediation Eightcap 
EightcapThe spread in the screenshot was taken at 6:50 in the morning, and the account was blown up at 6:15. It is conceivable that the spread was very large at that time. Calculating it against time, the spread is as large as more than 1,000. Originally, my account was in a hedging position and there would not be much fluctuation. And it’s been on the list for a very long time. Hope it can help me get back my principal.
Start Mediation
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