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Resolved
The position was liquidated due to slippage in the early morning. GBPCAD clearly rose by 100 pips, and the slippage increased by 250 pips. The position was liquidated.
Object
IC Markets Global IC Markets Global
Issue

Severe Slippage

Requirement

compensation

Amount

$166(USD)

Time

52day5hour

Mediation Progress
Resolved
HUANGJINMOLIANG2722
Reply
IC Markets Global
Dear customer, please send the information including trading account, order number, and brief description of your problem to us at support.cn@icmarkets-cs.com via your registered email, with the title of Trading Investigation Application, for further investigation, if you have a problem about your order. We’ll reply in 3-10 working days. Thank you for the understanding and support.

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Supplemental Materials
HUANGJINMOLIANG2722
I opened a position at 11 yesterday, which didn't have a forced liquidation at the highest level of 965, but suffered it at a lower one.

Supplemental Materials

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HUANGJINMOLIANG2722
When I looked at the Candlestick, GBPCAD rose to 1.68920 at most but ended up being liquidated at 1.69176. I am not responsible for this loss. I have been using IC for so long and I have never encountered this situation. You must compensate for me.

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