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Resolved
The broker agreed on the retracement, but now he won’t give me a one-time repayment.
Object
CPT Markets CPT Markets
Issue

Others

Requirement

compensation

Amount

$3,300(USD)

Time

39day23hour

Mediation Progress
Resolved
FX4024530376
Reply
CPT Markets
CPT Markets is a trading platform regulated by the British Financial Conduct Authority (FCA 606110) and Belize International Financial Services Commission IFSC No. IFSC000314/126, and South Africa's Financial Conduct Authority FSCA No. 45954. CPT Markets provides investors with a stable trading platform, not providing any services like offering trading signal, trading on behalf of clients or guaranteed principal and profits. It's necessary to take good care of you trading account and password while trading, and do not hand over your account information to a third party easily. CPTMarkets does not provide any services like offering trading signal, trading on behalf of clients or guaranteed principal and profits. If you place an order at your own discretion or hand over your account information to a third party, CPT Markets will not be able to be held responsible for the loss of funds due to the above reasons. If you have any question about the platform's services, please send it to us at cs@cptmarkets.com , CPT Markets will be happy to help you deal with them!

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FX4024530376
I started depositing money on November 7, 2023 and have now lost 4,000 US dollars. When I opened the account, I agreed with the contact person that the maximum drawdown cannot exceed 700 US dollars, and the maximum loss cannot exceed 700 US dollars. One week the account was profitable, but the second week the account started to suffer losses. When the loss exceeded 700 US dollars, I told the operating teacher there, and some people who contacted me to open accounts told me that it was exceeded. They said it was okay, it was exceeded. They will replenish me. It was originally agreed that if there was a loss or profit in the account on December 7, 2023, the account would be settled together. At that time, there were 2 gold short orders in the account and then I would carry the order. I have repeatedly emphasized not to carry the order. When the gold reached 2092, the account was liquidated. Then I went to the person who opened the account and told me that I needed to replenish my capital by 3,300 U.S. dollars. The loss of 700 U.S. dollars was originally agreed upon, but they kept delaying it, saying that it would take 3 I will be reimbursed in batches every month, but I don’t agree because it was originally agreed to be December 7, 2023, and I need the money. He also promised to give it to me, but now he has to give it to me in three months. I have been calling and he has not given me any news. For such a large broker, it will take 3 months for a purchase of US$3,300. I can't believe it either. If you don’t give it to me all at once, I can only report it to the platform and call the police.

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