Resolved
Principal and profit are not withdrawn
Object 
DLSM
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$8,725(USD)
Time
47day19hour
Mediation Progress
Hong Kong 2023-12-27
Resolved 
linchuan
linchuanVanuatu 2023-11-27
Reply DLSM
Dear customer, DLS MARKETS will conduct compliance investigations into accounts suspected of violating the law, and during the investigation process the client will be required to provide relevant proof and records and to keep in touch with the Compliance Department by email. The clients violating the regulation are required to cooperate fully. Please note that we are waiting for the cooperation of the customer, and he should provide additional email explanation of trading method and a statement that he will not violate the law again to finish the process.
Reply
Hong Kong 2023-11-10
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-11-10
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-11-09
Start Mediation linchuan 
linchuanPrincipal and profit are not withdrawn
The trading account I opened at DLS marakets is 201555. I deposited US$6,000 through usdt on September 25, 2023, and made a total profit of US$2,725.56. The current account balance is 8725.56. I was suddenly unable to trade starting on September 26, 2023. After that, my backend account and MT4 account were blocked and I could not log in. DLS required me to provide notarization of address proof and passport notarization. I have provided it as required, but the withdrawal has not been processed.
Start Mediation
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