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Resolved
The principal and profit cannot be withdrawn, and the backstage is closed.
Object
Eightcap Eightcap
Issue

Unable to Withdraw

Requirement

Withdrawal

Amount

$11,692(USD)

Time

35day13hour

Mediation Progress
Resolved
DaXing
Reply
Eightcap
The specialist has called the customer. Please contact the customer service support by email at global@eightcap.com, if you have any question. Thank you.

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Supplemental Materials
DaXing
I have contacted the platform by email for many times, but get no reply.

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DaXing
My name is Yang Daxing, and my account number is 80005767. I deposited US$5,500, which is equivalent to RMB 18,218+21,802. On September 27, 2023, I applied to withdraw US$5,200 to my bank card, but to this day I still have not received any payment (including my principal). I want to discuss with eightcap, but there has been no reply from the company. The password cannot be changed or logged in in the background. MT4 login shows that the account is invalid, please help me.

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