The withdrawal is not processed and the platform has a serve lagging-FXCM-Rights Protection Center-WikiFX

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Home -

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FXCM -

Safeguarding Rights Detail -

Resolved

The withdrawal is not processed and the platform has a serve lagging

Object

FXCM

Issue

Unable to Withdraw

Requirement

other

Amount

$130(USD)

Time

34day16hour

Mediation Progress

Hong Kong 2023-09-07

Solved after user's confirmation

BISHANGYAN

United Kingdom 2023-09-04

FXCM

Thank you for your inquiry. You have not yet submitted a document review form, and we will manually open a document review for you. Please pay attention to our reply. Thank you.

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Hong Kong 2023-08-15

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BISHANGYAN

Please tell me which order gets involved in setting price. Profitable order can't be closed until I tried to do it for 4-5 times, while the unprofitable order closed in sec. With respect to the reason, you said that it was caused by the connectivity after checking the mt4 log. But now you are talking about the pending order price, so please tell me which one is the pending order price.

Supplemental Materials

Hong Kong 2023-08-15

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BISHANGYAN

Which link should I click? You always send some emails without the key information.

Supplemental Materials

United Kingdom 2023-08-15

FXCM

After checking, we know that your pending order means opening a position at an ask price. So an order execution will be triggered when the ask price is reached. The execution happened normally. Please note that MT4 is a third-party software, where the charts only show the bid price. If you want to check the ask price charts, please log in and use the TS2 software. If you have any further questions, please feel free to contact us. Thank you!

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This content involves sensitive information, so it's hidden by WikiFX

Hong Kong 2023-08-08

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BISHANGYAN

It's hilarious that in spite of having several ways of contact, they are often reluctant to spend a few minutes to answer the phone, and always talking bullshit and making confusion on purpose.

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Hong Kong 2023-08-07

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BISHANGYAN

Unexpectedly, the customer service of FXCM replied to me with a few words in a perfunctory manner, even though I sent several emails one day. They evaded the problem of trading with an amount of 1,000.

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Hong Kong 2023-08-03

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BISHANGYAN

I send logs by email, but they said that unstable connection initiated the problem. So funny. Profitable orders can't be closed, while unprofitable ones closed in seconds. Is this caused by network instability?

Supplemental Materials

Hong Kong 2023-08-03

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BISHANGYAN

I can't reach out to the platform by phone, and tried many ways of communication. In a word, you communicate with a bot which can't deal with problems. Their WeChat customer service ignores the account issues.

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Hong Kong 2023-08-03

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BISHANGYAN

Please steer away from this kind of platform without customer service. And profitable orders can't be closed.

Supplemental Materials

Hong Kong 2023-08-03

Contact Broker

WikiFX Overseas Customer Service

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Hong Kong 2023-08-03

Verified

WikiFX Mediation Center

Verified

Hong Kong 2023-08-03

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BISHANGYAN

Withdrawals are not processed, customer service cannot be contacted, profitable orders cannot be closed, and loss orders are closed in seconds

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Regulated

FXCM

Stratos Global LLC

https://www.fxcm.com/?cmp=7017V0000021tUDQAY&utm_source=fxeye&utm_medium=flatrate-text&utm_campaign=hplink

9.44

Score

Over 20 yearsRegulated in AustraliaRegulated in United KingdomRegulated in Cyprus

9.44

Score

Close customer background account and password, freeze account, privately without customer's permission.

China

MT4 connection abnormality

China

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