Resolved
The agent can change the password and commission, and Ausforex doesn’t handle it
Object 
AUS GLOBAL
Issue
Scam
Requirement
compensation
Amount
$1,000(USD)
Time
82day22hour
Mediation Progress
Hong Kong 2023-05-28
Solved after user's confirmation 
GONGPINGGONGZHENGDUIDU
GONGPINGGONGZHENGDUIDUSensitive information
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Australia 2023-03-15
Reply AUS GLOBAL
The trading account and agent account may reach a private agreement of trading on behalf of customer, which we don't know. At meantime, the customer told his registered email to the agent, who made losses due to individual operation. We have suspended the agent account's withdrawal and transfer at the first time. Please ensure the safe of your registration information.
Reply
Hong Kong 2023-03-10
Supplemental Materials 
GONGPINGGONGZHENGDUIDU 
GONGPINGGONGZHENGDUIDUPlatform communicated with the agent about compensation, but he doesn't have the intention. Instead, he continued to cheat others. I hope that platform shall severely punish the despicable agent, and all losses of customer shall be paid for.
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Sensitive information
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Hong Kong 2023-03-07
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-03-07
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-03-06
Start Mediation GONGPINGGONGZHENGDUIDU 
GONGPINGGONGZHENGDUIDUExpose AUSFOREX exchange, everyone avoids pitfalls. The agent followed me to sign the commission, which has been paid for a few days ago. I told him today that I will not do it and I want to withdraw the money. I didn’t tell him the background password, so he logged in, and the mt4 password was changed for me. I wanted to retrieve the password, but I had to send an email. I didn’t change it after sending the email, and started to swipe orders maliciously. I wiped away all the commissions, and the ridiculous thing is that I didn’t get any commissions. I said that the agent blocked me a long time ago, and the customer service of the platform even asked me to find an agent. Everyone must avoid pitfalls, don’t open an account and deposit money, it’s too fraudulent
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