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Resolved
Withdraw from FXCM for 10 days
Object
FXCM FXCM
Issue

Unable to Withdraw

Requirement

Withdrawal

Amount

$600(USD)

Time

51day22hour

Mediation Progress
Resolved
SUANNIHEN
Reply
FXCM
Thank you for your information. Your withdrawal application has been approved, and check your account information in time. Please feel free to contact us, if you have any questions. Your support to FXCM is greatly appreciated.

Reply

Reply
FXCM
Thank you for your information. Your withdrawal application has been approved, and check your account information in time. Please feel free to contact us, if you have any questions. Your support to FXCM is greatly appreciated.

Reply

Reply
FXCM
Thank you for your information. Your withdrawal application has been approved, and check your account information in time. Please feel free to contact us, if you have any questions. Your support to FXCM is greatly appreciated.

Reply

Supplemental Materials
SUANNIHEN
They kept telling me that the withdrawal was partly delayed due to plenty of customers who recently submitted withdrawal applications. I have been waiting for more than ten days. They didn't give an accurate time when the money will arrive.

Supplemental Materials

Supplemental Materials
SUANNIHEN
It has been 10 days, but I still haven't received the money. What evidence do I need to provide, bank statement?

Supplemental Materials

Supplemental Materials
SUANNIHEN
I received the withdrawal email on February 8, but the money didn't arrive.

Supplemental Materials

Contact Broker
WikiFX Overseas Customer Service

Contact Broker

Verified
WikiFX Mediation Center

Verified

Start Mediation
SUANNIHEN
I withdrew the money on February 7th, and the money was deducted, but it didn’t arrive till today. During this period, I contacted customer service and they kept asking me to wait. No explanation. They said it would arrive in 2 to 5 days, but they kept saying to wait.

Start Mediation

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