Resolved
The slippage is serious, which is seriously inconsistent with the price of other platforms, causing the stop loss to be triggered
Object 
Exness
Issue
Severe Slippage
Requirement
compensation
Amount
$193(USD)
Time
42day22hour
Mediation Progress
Hong Kong 2023-03-01
Resolved 
freedom42356
freedom42356Cyprus 2023-01-30
Reply Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to the official customer service support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply to the email or reach out to the 24 hours online customer service for help. Have a good time.
Reply
Hong Kong 2023-01-18
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-01-18
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-01-17
Start Mediation freedom42356
freedom42356The trading account number 19110371 and the trading order number 62269666 were stopped by a huge slippage for no reason at 22:16:37 on January 16, 2023. The stop loss was set at 0.99969. The lowest price on your platform came to around 0.99910, which is seriously inconsistent with other mainstream platforms. , the lowest price on other platforms is around 1.00039-1.00072, and it is impossible to touch the stop loss I set at 0.99969. I seriously demand compensation for my loss of $193.77 on this order
Start Mediation
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