FXCM does not withdraw. The previous withdrawal can arrive about 20 minutes. I withdraw in the morning this time, but have not received the withdrawal till 5 PM!!! They do not withdraw-FXCM-Rights Protection Center-WikiFX

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FXCM -

Safeguarding Rights Detail -

Resolved

FXCM does not withdraw. The previous withdrawal can arrive about 20 minutes. I withdraw in the morning this time, but have not received the withdrawal till 5 PM!!! They do not withdraw

Object

FXCM

Issue

Unable to Withdraw

Requirement

Withdrawal

Amount

$1,420(USD)

Time

51day23hour

Mediation Progress

Hong Kong 2023-01-26

Resolved

CHI4412

United Kingdom 2022-12-27

FXCM

Dear customer, there are plenty of users who ask the official customer service for help every day. Thank you for your understanding. Please submit your withdrawal application according to the withdrawal rules of platform. Have a good time.

Hong Kong 2022-12-09

Supplemental Materials

CHI4412

FXCM detained over 350 yuan of mine when I made a withdrawal. I can not reach out to them by email, and they hanged up my phone quickly, winding me up.

Supplemental Materials

Hong Kong 2022-12-07

Supplemental Materials

CHI4412

FXCM detained more than 350 yuan of mine! There's still a few hundred yuan I did not receive after withdrawal. I want to report.

Supplemental Materials

Hong Kong 2022-12-07

Supplemental Materials

CHI4412

I deposited 10,000 yuan, but FXCM just remitted 9,645 yuan to me, detaining over 350 yuan.

Supplemental Materials

Hong Kong 2022-12-06

Supplemental Materials

CHI4412

They called me just now that the money may be likely to be withdrawn in batches. They deliberately delayed the arrival of money, and did not allow me to withdraw money one time. Last time, the money I withdrew arrived in more than 20 minutes. But they lied to me that it would take at least one day to receive the money, instead of being fast like that. I indeed received my money in dozens of minutes last time, and the trading information was recorded in my bank card. They also asked me to remove the complaint. And I will not revoke it if I can not receive the money today in a lump sum. The conversation by phone was also recorded.

Supplemental Materials

Hong Kong 2022-12-06

Supplemental Materials

CHI4412

I received an email that the money withdrawn on 5 would arrive on 13 even in batches. Why in batches? the platform gave me a hard time on purpose. I will keep complaining. Never trade with FXCM. The money is withdrawn by batching that I heard for the first time.

Supplemental Materials

Hong Kong 2022-12-05

Supplemental Materials

CHI4412

I remitted 10,000 yuan, so I hope that FXCM will return 10,000 yuan to me.

Supplemental Materials

Hong Kong 2022-12-05

Contact Broker

WikiFX Overseas Customer Service

Contact Broker

Hong Kong 2022-12-05

Verified

WikiFX Mediation Center

Verified

Hong Kong 2022-12-05

Start Mediation

CHI4412

FXCM does not withdraw. The previous withdrawal can arrive about 20 minutes. I withdraw in the morning this time, but have not received the withdrawal till 5 PM!!! They do not withdraw!!! Make difficulties to customer. Do not join FXCM

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Regulated

FXCM

Stratos Global LLC

https://www.fxcm.com/?cmp=7017V0000021tUDQAY&utm_source=fxeye&utm_medium=flatrate-text&utm_campaign=hplink

9.44

Score

Over 20 yearsRegulated in AustraliaRegulated in United KingdomRegulated in Cyprus

9.44

Score

The platform can't trade, can't close the position, feedback to customer service more than ten times, no solution

China

On Jan. 27, 2023, forex can't be traded, and positions can't be closed, resulting in losses.

China

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