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Resolved
Hard to withdraw
Object
Eightcap Eightcap
Issue

Unable to Withdraw

Requirement

Withdrawal

Amount

$1,000(USD)

Time

9day7hour

Mediation Progress
Solved after user's confirmation
JIAOTASHIDE3224
Reply
Eightcap
Dear customer, we offer multiple withdrawal methods and deposit and withdrawal are processed by the third party UnionPay. Eightcap is unable to control the time and efficiency of the process. Now the great majority of legal paltforms' deposit and withdrawal speed is affected to varying degrees. We follow up every withdrawal application of customers to make sure that they receive the money as early as possible. So the prolem will be dealt with properly.

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JIAOTASHIDE3224
Deliberately induce customers to transfer money to the OKEX platform. When opening an account, it is stated that the withdrawal will be credited to the account on the same day. Also, the introduction of withdrawal also states that withdrawal will received on the same day via UnionPay. When I withdraw, it is said that UnionPay requires 5 - 10 days to withdrwa. The platform only receives USDT on the same day, and deliberately deceives and induces customers. This is the case for the top ten platforms. Is there any good platform?

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