Resolved
Deposit does not arrive
Object 
IC Markets Global
Issue
Others
Requirement
2020031845111314470
Amount
$1,566(USD)
Time
54day23hour
Mediation Progress
Hong Kong 2022-06-14
Solved after user's confirmation 
YIQIESUIYUAN71267
YIQIESUIYUAN71267Hong Kong 2022-05-17
Supplemental Materials YIQIESUIYUAN71267
YIQIESUIYUAN71267IC has asked me to upload a one month statement of account as an evidence, but I still have not received the money.
Supplemental Materials
Australia 2022-04-20
Reply IC Markets Global
Please contact the platform customer service.
Reply
Hong Kong 2022-04-20
Supplemental Materials 
YIQIESUIYUAN71267
YIQIESUIYUAN71267I also have a statement of account, but I failed to upload it. I have no idea what the problem is.
Supplemental Materials
Hong Kong 2022-04-20
Supplemental Materials YIQIESUIYUAN71267 
YIQIESUIYUAN71267I have a statement of account printed at the bank counter, but I was unable to upload it.
Supplemental Materials
Hong Kong 2022-04-20
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-04-20
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-04-20
Start Mediation YIQIESUIYUAN71267 
YIQIESUIYUAN71267I made a deposit of 10,000 RMB on April 15, 2022, and there are bank remittance details and transaction evidence to prove that it has been remitted and has not been returned. But the customer service said that they did not receive it. I asked to provide evidence, but it has not been provided.
Start Mediation
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