Resolved
Close customers' positions before hitting the SL
Object 
VT Markets
Issue
Severe Slippage
Requirement
other
Amount
$922(USD)
Time
30day5hour
Mediation Progress
Hong Kong 2021-07-11
Resolved 
FX2555469033
FX2555469033Australia 2021-06-11
Reply VT Markets
The customer service has contacted the customer and once again explained the execution rules of stop-profit and stop-loss to the customer. The customer said that he has understood that this is a reasonable situation and not that the platform has maliciously failed to close the position at the price.
Reply
Hong Kong 2021-06-11
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-06-11
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-06-11
Start Mediation FX2555469033
FX2555469033I traded precious metal products on this platform on June 10, 2021. During this period, I set the stop loss at 1894, but when the market was at 1893.93, the platform closed my position compulsorily. After my observation, I found that the highest price on this platform was In 1893.96, the highest price of Jinshi Data was 1893.79, which caused me to lose 452 US dollars on this order, and the actual loss was as high as 922 US dollars. When I presented the evidence, the platform ignored it because it failed to give a reasonable explanation.
Start Mediation
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