Resolved
Severe Slippage
Object 
FXCM
Issue
Severe Slippage
Requirement
other
Amount
$800(USD)
Time
44day5hour
Mediation Progress
Hong Kong 2021-03-03
Resolved 
SHITIAN
SHITIANUnited Kingdom 2021-02-01
Reply 
FXCM
FXCMDear customer, FXCM has received feedback on your transaction. I regret that I have not been able to contact you. Sometimes rapid or extreme market fluctuations can lead to market risks such as a decrease in market circulation, a decrease in transaction prices, and slippage caused by product price jumps. If you have any questions about your certain contract receipts, please contact the customer service at the FXCM official website at any time during service hours and submit the receipt for review. We will arrange detailed receipt inquiries for you as soon as possible. Thank you again for your support to FXCM. We look forward to providing you with better dedicated service.
Reply
United Kingdom 2021-01-29
Reply FXCM
Dear customer, FXCM has received feedback on your transaction. I'm sorry I haven't been able to contact you. Sometimes rapid or extreme market fluctuations will lead to a decrease in market circulation and a decrease in transaction prices. Market risks such as slippage caused by price jumps. If you have questions about one of your deal orders, you can contact the customer service of FXCM official website at any time during service hours and submit the documents for review. We will arrange detailed document inquiry for you as soon as possible. Thank you again for your support to FXCM. We look forward to providing you with better dedicated service.
Reply
Hong Kong 2021-01-18
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-01-18
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-01-18
Start Mediation SHITIAN 
SHITIANThe margin trading is meaningless. My margin was run out and my account became negative. And the system deletes the trading record. This is not the first timme so I have no choice but to expose it here! Pay attention
Start Mediation
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