My take-profit order was stopped loss, nearly 10 thousand dollars gone.-IC Markets Global-Rights Protection Center-WikiFX

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Home -

Rights Protection Center -

IC Markets Global -

Safeguarding Rights Detail -

Resolved

My take-profit order was stopped loss, nearly 10 thousand dollars gone.

Object

IC Markets Global

Issue

Others

Requirement

other

Amount

$9,000(USD)

Time

109day12hour

Mediation Progress

Hong Kong 2020-07-29

Solved after user's confirmation

GANGGE

Australia 2020-05-27

IC Markets Global

On March 26th, our gold quotation was abnormal, and it was later confirmed that the abnormal quotation was not a real market quotation. Therefore, your stop- profit orders cannot actually use this abnormal quotation as a trigger or execution. Our staff will give you relevant explanations in the email. If you have any questions, you can reply to the email to inform us.

Hong Kong 2020-05-24

Supplemental Materials

GANGGE

You talk about the invalid quotation that day. If the customer has made a profit, you will recover this. Then my issue is caused by your so-called invalid quotation, don't you give me an explanation on this stop? I feel like I'm depositing money in the bank. But you said that the system went wrong, and the money is gone. Isn't it reasonable?

Supplemental Materials

Hong Kong 2020-05-20

Supplemental Materials

GANGGE

Since you said that the quotation was abnormal, so why did you close my positions for stops? As a platform, it is your obligation to provide customers with security protection as much as possible. I made an order on your platform, but the funds were lost without any reason. Are you not liable for this?

Supplemental Materials

Australia 2020-05-06

IC Markets Global

Hong Kong 2020-04-30

Supplemental Materials

GANGGE

I have sent countless emails to you. Did you process my issue? If so, do I need to expose my problem here?

Supplemental Materials

Australia 2020-04-27

IC Markets Global

If you have any questions, you can reply to the email to let us know.

Hong Kong 2020-04-26

Supplemental Materials

GANGGE

If it is my fault in the capital management and my positions are closed due to low risks, I will say nothing! My risk rate is more than 4000%. The gold price on that day was certified and valid by numerous platforms. My order for going short was clearly profitable and conducted stop-loss operation. Since IC said that it is invalid, in addition to the profits that the platform refused to give, why it led me to loss and closed my positions, given the invalid quotation? The thing is that I did not set a stop loss, how can I close positions to stop loss? ? ?

Supplemental Materials

Hong Kong 2020-04-26

Supplemental Materials

GANGGE

How could my order be closed by a loss if the quotation of gold on that day is invalid and stop-profit operation cannot be conducted? How does your platform ensure the safety of clients' funds? I lost almost US 10,000 dollars and you just want to shirk your responsibilities?

Supplemental Materials

Australia 2020-04-20

IC Markets Global

Hong Kong 2020-04-10

Contact Broker

WikiFX Overseas Customer Service

Contact Broker

Hong Kong 2020-04-10

Verified

WikiFX Mediation Center

Verified

Hong Kong 2020-04-10

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GANGGE

IC Markets is a platform but not a trader, while it tampered my trading. How dare you!!

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Regulated

IC Markets Global

Raw Trading Ltd

https://www.icmarkets.com/global/en/?camp=56118

9.10

Score

15-20 yearsRegulated in AustraliaRegulated in CyprusMarket Making(MM)

9.10

Score

I placed 10 lots on crude oil(which was 1 lot of corresponding currency). But my account became negative due to the 274 pips slippage

China

Scam

China

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