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Two days ago, I was suddenly not allowed to log in from CLIENT AREA, so I can't log in and withdraw money
3-5 years
Hong Kong
Exposure
Original
前兩天忽然不讓我從CLIENT AREA登入, 無法登入出金
前兩天忽然收到一封ICMARKETS的電郵要終止本人帳戶, 說是說要本人7工作天安排出金, 最荒謬的是我馬上嘗試登入CLIENT AREA看看什麼情況, 都已經被他們鎖了不能登入, 登入不了去還出金出個毛呀, 基本上跟強盜沒有分別, 說要鎖帳戶就鎖。 另外也要說說他們忽然終止本人帳戶這件事,我覺得根本就是報後行為,原因在於本人在前兩三星期多次關於出金和工作人員態度的投訴。 本人於前兩天收到這終止帳戶電郵和發現不能出金, 已經馬上從電郵, ZENDESK多方面去查詢, 並要求一位之前曾經致電本人而且也會說廣東話的客戶經理再次致電本人協助。這位經理於上星期曾協助處理出金問題,他當時也承認ICMARKETS的財務人員比較亂,而且他也很尷尬不能說得太白。但問題當時總算處理了只有短短幾天。昨天,本人收到ICMARKETS CHINA TEAM AGENT2399的回覆電郵稱本人做了一些行為要終止本人帳戶, 什麼行為又沒說清楚, 就連關於CLIENT AREA被鎖了不能登入不能出金這事都沒有處理。我再去ZENDESK找GLOBAL TEAM的客服說能不能再讓上星期那位經理致電本人交代一下,那客服說他們不能再安排他跟本人接觸,拒絕說出理由。整件事非常黑暗。
Unable to withdraw. Money is blocked
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