Operating account number: 3020727), it has been 1279 days, nearly four years, for gold spot trading in Jinrong China since the deposit began on October 1, 2018. The total deposit is $514,212. As of March 31, 2022, the total withdrawal is $68,347.25, plus the March red envelope and bonus on April 1, 2022, the account balance is $10,580.57. The accumulated net loss was US$435,284.18 (RMB 2,757,568.80 at the exchange rate of 6.3351 on April 1, 2022). On April 1, 2022, the withdrawal operation was performed, and it was prompted that the funds could not be withdrawn. After feedback to the customer service, it was said that the account did not pass the "KYC" risk assessment, the account could not operate transactions, and the account needed to be cancelled to withdraw funds. For this reason, I believe that your company has committed fraudulent behavior, so I request your company to compensate for the net loss of US$435,284.18, or according to the average of the last ten months, the customer enjoys relevant rights and interests of US$4,058 per month, according to the ten-year average. In terms of usage time, a total of 4058*12*10=486960 USD of equity will be lost. (See Appendix 4 for the specific algorithm) The reasons are as follows: 1. After inquiring about the relevant laws, your company violated the relevant provisions of the China Securities Law, and according to the mechanism of "inversion of the burden of proof", when ordinary investors have disputes with securities companies, the securities companies will It should be proved that its behavior complies with laws, administrative regulations and the provisions of the securities regulatory agency of the State Council, and there is no misleading or fraudulent circumstances. If the securities company cannot prove it, it shall bear the corresponding liability for compensation. 2. Your company has not conducted a risk assessment when opening an account, nor has it conducted customer service measures such as risk notification. 3. Under the condition that the customer does not violate the operating regulations, your company arbitrarily stops the customer's account that has been used for four years, and requires the customer to cancel the account, which causes the VIP4 level of the customer's 3020727 account to be reset to zero, resulting in the loss of the customer's relevant rights and interests, which cannot be guaranteed. 4. Customers enjoy a monthly red envelope of USD 1,400 and an additional rebate of USD 3 per lot. According to the average of the last ten months, customers enjoy relevant rights and interests of USD 4,058 per month. According to the ten-year usage time, the total loss will be 4,058* 12*10=$486,960 in equity. 5. When requesting to get back personal funds, induce the customer to sign the document not to pursue the company's legal responsibility, in order to return the personal funds. 6. After the initial deposit is used for a period of time, induce customers to upgrade their accounts and increase investment. 7. The use of personal accounts for the deposit and withdrawal account may cause money laundering and fail to protect the safety of investors' funds. To sum up, the client himself is unwilling to pursue other related losses in terms of time cost and personal physical, mental, and spiritual aspects, and requires your company to compensate the client. On average, customers enjoy related benefits of $4,058 per month, and based on ten years of use, they will lose a total of $4,058*12*10=$486,960 in benefits. I have the same experience as myself, and I also post pictures as proof!