Resolved
Unable to withdraw funds
Object 
AUS GLOBAL
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$2,244(USD)
Time
33day13hour
Mediation Progress
Hong Kong 2024-08-22
Solved after user's confirmation 
FX2234581013
FX2234581013Hong Kong 2024-08-22
Supplemental Materials FX2234581013 
FX2234581013I sincerely express my gratitude to the platform for their help and follow-up, and I'm very pleased to say that my problem has been solved. Thank you.
Supplemental Materials
Australia 2024-07-24
Reply AUS GLOBAL
Due to the fact that we do not support withdrawals to the Industrial and Commercial Bank of China, the withdrawal request for account 6770123 has been rejected. We have sent multiple emails to the customer requesting that he changes to another personal bank card for the withdrawal, but the customer has not done it. Currently, the customer has replaced it with a Bank of China card for the withdrawal process. The funds have been submitted to the bank for processing and are expected to arrive within approximately two business days. There are no issues with our withdrawal process. We kindly ask the customer to pay attention to the email information we have sent to avoid any unnecessary misunderstandings.
Reply
Hong Kong 2024-07-22
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-07-22
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-07-19
Start Mediation FX2234581013 
FX2234581013Unable to withdraw funds, not sure if it's a platform issue or a problem with the deposit and withdrawal channel.
Start Mediation
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