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Resolved
Profit has been made, but they deduct my profits and do not allow withdrawals.
Object
Moneta Markets Moneta Markets
Issue

Unable to Withdraw

Requirement

Withdrawal

Amount

$8,870(USD)

Time

27day20hour

Mediation Progress
Solved after user's confirmation
JINJIASEN

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JINJIASEN
Please reply to my email with the investigation result. Thank you.

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JINJIASEN
I kept lossing money on your platform, and this is the first I made a profit. Please help me with the investigation.

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JINJIASEN
We are not hedging on other platforms; we are just bullish on the data and like to gamble on it. Additionally, we often drink at night.

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Moneta Markets
The customer engaged in illegal arbitrage by placing orders simultaneously from multiple accounts, while conducting hedge trades on other platforms.

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JINJIASEN
Last year, I lost $7,000 on this platform. The platform was fine, so I decided to start again this year. Before the non-farm payroll data last Friday, I was bullish on gold, so I took a long position of 10 lots. After the data came out, gold skyrocketed and I made a profit of $8,000. When I wanted to withdraw the funds, the platform directly refused and deducted my profits. Now, there is still no response, and they are not replying to the emails I sent. I also can't contact the account manager.

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