Resolved
The platform’s malicious slippage caused a liquidation of positions
Object 
Exness
Issue
Severe Slippage
Requirement
compensation
Amount
$345(USD)
Time
5day21hour
Mediation Progress
Hong Kong 2023-10-24
Solved after user's confirmation 
Hello95566
Hello95566Hong Kong 2023-10-19
Supplemental Materials Hello95566
Hello95566The customer service acted in a bad manner, and they say that it is normal to expand the spreads maliciously. Please compensate for my loss.
Supplemental Materials
Cyprus 2023-10-19
Reply Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service, or send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24 hours online customer service for help. Thank you.
Reply
Hong Kong 2023-10-18
Supplemental Materials Hello95566 
Hello95566The normal price spread will not lead to a liquidation. At present, I make a profit of 400 dollars.
Supplemental Materials
Hong Kong 2023-10-18
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-10-18
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-10-18
Start Mediation Hello95566 
Hello95566The account made a short order on a heavy position and, with the highest price being 42.6. For exness’s Pro account, the spread is usually 125. When the position is liquidated, the spread is 400+ and at the moment of liquidation, the spread falls back! The platform maliciously expands the spread, leading to liquidation! If the position hadn’t been liquidated, I could have made hundreds of dollars in profit!
Start Mediation
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