Resolved
DBG Markets has been unable to log in, resulting in the inability to replenish the margin, and a liquidation problem occurred.
Object
DBG Markets
Issue
Others
Requirement
compensation
Amount
$1,112(USD)
Time
263day5hour
![](https://h8imgs.ruiyin999.cn/stamp/append/language/en/resolvebit.png)
Mediation Progress
Hong Kong 2024-07-07
Resolved
HEIPINGTAIdbg
United Kingdom 2024-06-07
Reply
DBG Markets
客户问题已处理
Reply
Hong Kong 2023-10-18
Contact Broker
WikiFX Overseas Customer Service
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Contact Broker
Hong Kong 2023-10-18
Verified
WikiFX Mediation Center
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Verified
Hong Kong 2023-10-18
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HEIPINGTAIdbg ![](https://h8imgs.ruiyin999.cn//app/2023/10/1180454366/20231018_771424.png-detail)
Cause of the incident: The login was abnormal starting at around 3 p.m. on June 15th. I also asked customer service 6008 for consultation and processing. After half an hour, I could log in but it was very slow. I tried to log in again around 6 pm but was unable to log in. Between eight and nine o'clock, the account margin was insufficient, and I kept trying to log in to replenish the margin. As a result, I have been unable to log in, which caused the account to be liquidated and affected my normal transactions. This part of the loss needs to be borne by the platform.
![](https://h8imgs.ruiyin999.cn//app/2023/10/1180454366/20231018_771424.png-detail)
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations