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Download
Resolved
Unable to deposit
Object
XM XM
Issue

Others

Requirement

compensation

Amount

$1,260(USD)

Time

40day7hour

Mediation Progress
Resolved
FX3538372042
Reply
XM
尊敬的客户, 您好,首先感谢您选择XM和对我们的信任! 经核实,您的XM MT4/MT5账号为:251015788,对于您的入金投诉,我们第一时间反馈给相关部门进行深入调查,并给予如下回复: 首先,若遇见无法入金的情况,烦请您及时联系XM网页客服,并提供相应带有网址链接的入金失败截图,以便我们第一时间协助您。平台网页客服服务时间为周一到周五24小时。此外还可以选择发送邮件至客服邮箱: mailto:chinese.support@xm.com ,我们收到邮件后都会尽快协助您。 同时,XM也温馨提示您,我们除银联方式入金外,也提供多种不同的入金方式,例如电子钱包等多种入金渠道,最低入金金额为 5 美金,到账速度也是很快的,只要登录会员区都能看到所有入金方式,您可以登录查看,如果在操作上遇到任何问题,也欢迎您随时咨询我们。 如果您有任何疑问,欢迎您随时进入XM官方网站 https://www.globalxmtraders.com/cn/ 点击右下角的绿色问号标记联系客服,我们非常乐意为您服务。 再次感谢您对XM地支持和理解! 致谢

Reply

Supplemental Materials
FX3538372042
无法入金,导致爆仓,后台故意限制,无法入金

Supplemental Materials

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FX3538372042
It says it can be deposited and withdrawn 24 hours a day. But failure to make deposit since trying it for several hours

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