Resolved
Lagging for multiple withdrawals
Object 
IC Markets Global
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$34,000(USD)
Time
17day7hour
Mediation Progress
Hong Kong 2023-08-28
Solved after user's confirmation 
DANIUGONGZUOSHI
DANIUGONGZUOSHIHong Kong 2023-08-17
Supplemental Materials 
DANIUGONGZUOSHI 
DANIUGONGZUOSHIMy withdrawal was suspended again. Both old and new bank card are unavailable for withdrawal. Does the platform abscond?
Supplemental Materials
Hong Kong 2023-08-16
Supplemental Materials DANIUGONGZUOSHI 
DANIUGONGZUOSHIMy withdrawal was rejected again. I used a CMB card to withdraw money, but the application was suspended due to non-counter business.
Supplemental Materials
Australia 2023-08-14
Reply IC Markets Global
If you have some questions about your order, please provide the trading account and order number as well as description of problems for further investigation by email, support.cn@icmarkets-cs.com, titled Application for Trading Investigation. And we'll reply to you within 3-10 working days. Your understanding and support is greatly appreciated.
Reply
Hong Kong 2023-08-11
Supplemental Materials DANIUGONGZUOSHI 
DANIUGONGZUOSHIThe bank froze the transfer via my newly registered card, so I don't know how to receive the money.
Supplemental Materials
Hong Kong 2023-08-11
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-08-11
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-08-11
Start Mediation DANIUGONGZUOSHI 
DANIUGONGZUOSHII have been trading in ic for nearly 10 years. I have earned and lost. Recently, I have made a decent profit. I have not encountered any problems with the withdrawal of funds before, but since the end of July, I have been lagging for many times, and I have been prompted three times every time. Whether the bank information is correct or not, I can be sure that there is nothing wrong with it. I used the same card to withdraw money before, and then I applied for a new card, but I still can’t get into the account.
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