Resolved
Trouble platform
Object 
FXTM
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$259,895(USD)
Time
69day22hour
Mediation Progress
Hong Kong 2023-05-10
Resolved 
JUNMOHUYAN
JUNMOHUYANUnited Kingdom 2023-04-10
Reply FXTM
Thank you for reaching out to us. In reference to your withdrawal problem, there have 5 withdrawal applications submitted in account between February 17 and February 27. But these were failed for the following reason that the amount of money withdrawn exceeds the maximum of amount transferred daily of customer's bank account A. Although the customer tried to withdraw the money into bank account B, the application was revoked for not being unable to submit related bank statement to verify the payment method of the account B. The customer resubmitted withdrawal application again via bank account B on March 2, and provided the bank statement as required the next day. On March 3, the money withdrawn was transferred to the payment provider after the successful verification of payment mothed.
Reply
Hong Kong 2023-03-01
Supplemental Materials JUNMOHUYAN 
JUNMOHUYANMy withdrawal of 2598.95 was rejected due to the technical problem claimed by platform. I was refused to withdraw money twice, which is just incredible. If so, all customers would have been rejected every day. So what’s the point of withdrawal? There is just deposit and no withdrawal. If there's a technical problem, you can try to transfer money one more time. I have submitted three withdrawal applications, but haven't received the money. Being cheated appears highly possible.
Supplemental Materials
Hong Kong 2023-03-02
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-03-02
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-03-01
Start Mediation JUNMOHUYAN
JUNMOHUYANFor more than half a month before and after the withdrawal, I never got it into the account. Every time I said to check, and then said technical problems, I came to apologize. I wanted to provide this information and that information. I provided it, but I refused again every few days.
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
Previous Post
Placing orders do not close at setting price
China
Next
Deposit does not arrive. No one handle it. Contact the customer service, but they ask me to wait. How long should I wait
China
To view more
Please download WikiFX APP
