Resolved
The crude oil of ex is not in line with the international crude oil price. Today, the market plummeted by more than 300 pips, while exness stopped plummeting by dozens of points, resulting in a serious loss of profits!
Object 
Exness
Issue
Scam
Requirement
compensation
Amount
$1,620(USD)
Time
44day10hour
Mediation Progress
Hong Kong 2022-09-02
Resolved 
WaveAndStuctureTrader
WaveAndStuctureTraderCyprus 2022-08-03
Reply Exness
Dear customer, with respect to your problem, please reach out to the platform 24 hours customer service for help, or send an email to the official customer service support@exness.com (ensure the correct email address) with your registered email. If you contacted us before, please still reply the email or consult the official online 24 hours customer service about it. Have a good time.
Reply
Hong Kong 2022-07-20
Supplemental Materials 
WaveAndStuctureTrader 
WaveAndStuctureTraderThis is my trading record. I closed the position to stop loss, and lost 758 US dollars in my last trading. Accroding the crude oil price in the international market, the market opened low due to a price gap, so I should stop loss at the price level of 96.600 at the platform, rather than 99.898. I request ex to compensate for the 1,481 US dollars' profit I lost. Hope WikiFX can conduct a thorough investigation.
Supplemental Materials
Hong Kong 2022-07-20
Supplemental Materials WaveAndStuctureTrader 
WaveAndStuctureTraderThis is the crude oil price from WikiFX, the same with the international oil price. It is not good for ex to control the oil price like this, which took a heavy toll on user's interests. There is exactly 5,000 US dollars in my account, with an open order. In a word, please compensate for the floating profits that I lost.
Supplemental Materials
Hong Kong 2022-07-20
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-07-20
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-07-20
Start Mediation WaveAndStuctureTrader 
WaveAndStuctureTraderThe crude oil of ex is not in line with the international crude oil price. The market plummeted by more than 300 pips at the opening today, while exness stopped plummeting by dozens of points, which seriously interfered with my judgment on the market. I have seriously interfered with my profit. Yes, I have always wanted to react. They are all doing crude oil in the world, and the price is not uniform. Today, I suddenly lost hundreds of points of profit. I should have a floating profit of 700 US dollars now, but it is still more than 800. The floating loss of US dollars was directly swallowed by 1,500 US dollars! Claim compensation!
Start Mediation
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