Thank you for your information. 1, in terms of your withdrawal, the money that you withdrew in the evening of May 23 had been remitted from our system on May 24. But, according to the payment provider's efficiency, generally, customer will receive the money within five working days excluding Saturday and Sunday. We have sent the withdrawal receipt to the email registered with your FXTM account. If you have not received the money, please reach out to the official online customer service and provide the bank statement from May 23. Our finance department will check it and follow up the case. 2, in terms of the trading spread problem, we received an email on May 26 and conducted an investigation on the information. The relevant department had emailed the customer on June 3 about the result of investigation.

Basically, I begged for the withdrawal, but they didn't give me the money, and asked me for the receipt of the transfer, saying that it would arrive at the account in a few hours at the latest, and then a day passed and told me that the transfer is not our platform. It is that first time that I see a platform deducts your money but doesn't send you money