Dear customer, first of all thank you for choosing and trusting XM! Regarding your complaint about the account 29098611, the back office conducted an in-depth investigation for the first time, and the back office gave the following reply. We regret to inform you that as our anti-fraud department noticed that your account is linked to an account that was previously terminated due to a violation of the customer agreement. According to the terms and conditions, we immediately decided: (I) Close all trading accounts, (ii) Cancel all trading orders in your trading account, (iii) Cancel all profits or losses in your trading account. At the same time, we noticed that you applied for a withdrawal of USD 1,850.00 on May 17 and it has been successfully received. In summary, please note that you have been prohibited from establishing an account and trading on our platform. If you successfully register an account and trade on our platform due to system or human error, we will immediately close your account, cancel all profits and losses you have obtained, and refund your principal from the original channel, and the deposit and withdrawal fees will be borne by you. In addition, here is a link to the legal documents of the platform, you can view the relevant regulations and regulations to avoid violations. Link to relevant legal documents: https://www.xm-direct.com/cn/legal-documents. According to our terms and conditions, this decision is our final decision, and we will not send any notices except this one. Thank you again for your understanding and support of XM! I wish you a happy transaction! Thanks!

I traded normally, and the platform deducted hundreds of dollars in profit.