Resolved
The account was blocked by the platform. Unable to withdraw
Object 
TRI
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$4,000(USD)
Time
128day18hour
Mediation Progress
Hong Kong 2021-05-02
Resolved 
TENIEPAN
TENIEPANUnited Kingdom 2021-04-02
Reply TRI
After verification, the violating customer is a gang-like malicious violation, and the IP is the same as that of multiple illegal accounts of our company. For more than a year, the violating organization has used various ID cards to open accounts intermittently to conduct illegal transactions, and changed ID cards for illegal transactions after each withdrawal. After our company issued the announcement of the tight payment limit at the end of the year, they still insisted on going it alone, and tried to unblock the account through bad reviews or complaints and avoid effective communication. Our company will no longer tolerate it. Please contact our company for effective communication with the actual controller of the violating organization.
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Sensitive information
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Hong Kong 2020-12-25
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-12-25
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-12-24
Start Mediation TENIEPAN 
TENIEPANCan’t log in. And they didn’t help me solve the problem and just ask me to wait with some excuses. I’ve waited the withdrawal for a long time. The customer service asked me to consult by email, but no one replies to me. I just traded a lot of GBPUSD. There is no clear explanation yet, they may be preparing to abscond.
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1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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