Resolved
Shrink the responsibility and refuse to compensate
Object 
FXCM
Issue
Others
Requirement
other
Amount
$4,800(USD)
Time
26day4hour
Mediation Progress
Hong Kong 2020-12-23
Solved after user's confirmation 
SUJIANBIN
SUJIANBINHong Kong 2020-12-09
Supplemental Materials SUJIANBIN 
SUJIANBINYou explained that it has nothing to do with FXCM, and it is the problem of the platform and me! Does it need to explain?
Supplemental Materials
United Kingdom 2020-12-09
Reply FXCM
We have called you to explain the situation
Reply
Hong Kong 2020-11-27
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-11-27
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-11-27
Start Mediation SUJIANBIN
SUJIANBINI’ve traded in FXCM for a while. But there are so many problems. The biggest problem is that you should set the spread by yourself. At first, they said the biggest spread was 100 but mu quotes were still closed. And they said I can set 400 or 500. I f I can’t sell or buy, that is because of wrong setting! They have nothing to do with the disconnecting, it is because of issues of MT4 or my network. My network was ok and my phone and computer ran smoothly when I use my network. I used to invest in other platforms. I trust their service so I invested here. I’ve never encountered such kind of problems before. Why does it have nothing to do with your platform?
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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