I settled the order of crude oil at 2:00 a.m. successfully. The new order has been recovered since 9:00. But the platform cleared my account on the morning of 23rd inexplicably.-FOREX.com-Rights Protection Center-WikiFX

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Resolved

I settled the order of crude oil at 2:00 a.m. successfully. The new order has been recovered since 9:00. But the platform cleared my account on the morning of 23rd inexplicably.

Object

FOREX.com

Issue

Others

Requirement

2020031845111314470

Amount

$47,000(USD)

Time

11day17hour

Mediation Progress

Hong Kong 2020-05-13

Solved after user's confirmation

LANGZIHUITOU

Hong Kong 2020-05-13

Supplemental Materials

LANGZIHUITOU

As for the GCAP's response to the JIn10 data, it said that it was even lower than 11.2 that was lower than it's figure. I would like to ask you why you can manually deduct all account balances to a negative number after the closed loop of the transaction has been completed?

Supplemental Materials

Hong Kong 2020-05-13

Supplemental Materials

LANGZIHUITOU

The specific transaction order number and stop loss position were asked to be submited. So far, only the account balance has been restored to a negative number, and the deducted more than 6,000 US dollars has not been restored! The order has been successfully delivered on 21st, and new crude oil orders and foreign exchange varieties can also be traded, which means that the transaction has been completed on 21st. However, the balance was artificially deducted to a negative number on 23rd, and I was told that the previous delivery was not counted. In this case, I would like to ask GCAP, is this reasonable? What does its behavior mean?

Supplemental Materials

United States 2020-05-07

FOREX.com

Firstly, our company has issued a high-risk reminder near the delivery date. Secondly, after your feedback, we verified the price with the clearer as soon as possible. Thirdly, the feedback data of the clearer was correct. The lowest of its data even the Jin10 data reached 11.2, which was lower than our company when compared to other platforms.

Hong Kong 2020-05-07

Supplemental Materials

LANGZIHUITOU

GCAP manually cleared the account balance to a negative number. So far only the account has been restored to 0, while the manual deduction has not been restored!

Supplemental Materials

Hong Kong 2020-05-06

Supplemental Materials

LANGZIHUITOU

GCAP manually cleared the account balance to a negative number! As the system has shown a buy transaction and a stop-loss sell operation are completed, the closed loop of this transaction is over! Later, I was told that the stop-loss price did count!

Supplemental Materials

Hong Kong 2020-05-04

Supplemental Materials

LANGZIHUITOU

The account balance was manually cleared to a negative number! This also affected specific transaction number, opening date, trading direction and price, stop loss price, etc.! As the system has shown that a buy transaction and a stop-loss sell operation are completed, the closed loop of this transaction is done! Later, I was told that the stop-loss price didn't count. What do you mean?

Supplemental Materials

Hong Kong 2020-05-06

Contact Broker

WikiFX Overseas Customer Service

Contact Broker

Hong Kong 2020-05-06

Verified

WikiFX Mediation Center

Verified

Hong Kong 2020-05-01

Start Mediation

LANGZIHUITOU

One can see my detailed trading order no., date of position-opening, products, price, stop-loss, etc.. But the platform claimed that the quotation was wrong. What do intend to do?

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Domestic Regulation

FOREX.com

GAIN Global Markets, Inc.

https://www.forex.com/en/

8.46

Score

Over 20 yearsRegulated in AustraliaRegulated in JapanRegulated in United Kingdom

8.46

Score

The platform held off the withdrawal

China

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