IC Markets cut the server when crude oil’s price was soaring.-IC Markets Global-Rights Protection Center-WikiFX

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IC Markets Global -

Safeguarding Rights Detail -

Resolved

IC Markets cut the server when crude oil’s price was soaring.

Object

IC Markets Global

Issue

Others

Requirement

other

Amount

$3,000(USD)

Time

129day5hour

Mediation Progress

Hong Kong 2020-08-11

Resolved

MUJIZHIQIJIEXIUSE

Australia 2020-04-20

IC Markets Global

We checked the operating status of your account on the server, and did not see any related records due to server failure or quotation failure. By viewing your local logs, we determined that the customer's platform failure at the time was caused by the interruption of the connection between the local terminal and the server. Such connection interruption may be related to the occasional IP access restrictions of your local network server provider.

Hong Kong 2020-04-07

WikiFX Mediation Center

Screen recording is received.

Hong Kong 2020-04-06

WikiFX Mediation Center

Please contact customer service WeChat: fxeye001.

Hong Kong 2020-04-06

Supplemental Materials

MUJIZHIQIJIEXIUSE

Only pictures can be uploaded instead of videos. How can I send them to you?

Supplemental Materials

Hong Kong 2020-04-06

WikiFX Mediation Center

Could you provide us with the video as evidence?

Hong Kong 2020-04-06

Supplemental Materials

MUJIZHIQIJIEXIUSE

A similar situation happened just now. I took a video this time.

Supplemental Materials

Hong Kong 2020-04-04

Supplemental Materials

MUJIZHIQIJIEXIUSE

I want to add my compensation claim amount to US 10,000 dollars, because their behavior also affected my trading behavior the next day. I needed to give a smaller stop after each breakout to prevent me from unavailable manual stop when the market was volatile. I can provide my trading records and the trading plan I published on FUTU, which has a clear date and the stop-loss and stop-profit levels determined by me according to the market, This account is used to participate in the followme trading community contest so I can't change it, I can only continue to do trading contests with it.

Supplemental Materials

Hong Kong 2020-04-06

Contact Broker

WikiFX Overseas Customer Service

Contact Broker

Hong Kong 2020-04-06

Verified

WikiFX Mediation Center

Verified

Hong Kong 2020-04-04

Start Mediation

MUJIZHIQIJIEXIUSE

Though I used the overseas network, IC Markets cut the server when crude oil’s price was soaring. I tried to use other server including American, Japanese and HK, all were disconnected. After checking my local journal, IC Markets blamed it on my EA, which I bought on Taobao. But the EA hadn’t the function of automatic position-closing since closed position on MT4 myself. IC’s cutting the service has broken my trading plan, thus, I only could get a little profit. If needed, I could upload any my trading details including my purchase on Taobao.

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Regulated

IC Markets Global

Raw Trading Ltd

https://www.icmarkets.com/global/en/?camp=56118

9.10

Score

15-20 yearsRegulated in AustraliaRegulated in CyprusMarket Making(MM)

9.10

Score

IC Markets decreased the price on XAU/USD from 1600 to 1500, leading to $1800 losses.

China

IC Markets gives no access to withdrawal

China

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