I am the person with Id 883869, Tran Thu Thuy trading account. I am a customer who has used the trading service at Ivy Exchange. I am writing this letter to express my dissatisfaction with the withdrawal of funds from my account. I have made multiple withdrawal requests recently, however, until now, I have not received the requested amount. Currently, I have a withdrawal order of 19,000 USD that was initiated on September 16, 2024. I have sent 26 support tickets and 15 emails, but the exchange has not taken any action to assist me. The support tickets are viewed and then closed. Furthermore, the exchange has leaked my personal information to others and locked my account. My current issue is that I hope the exchange will approve my withdrawal of the full amount I have deposited into your Ivy exchange. In addition, the person who opened the account for me initially claimed to be just a player like me, but they have access to the content of my chat with support. I am concerned that my personal information is being exposed. Currently, I urgently need to withdraw funds to meet the bank's deadline.