Deposit funds not received-Pepperstone-Exposure-WikiFX

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Home -

Pepperstone -

Exposure Details -

Deposit funds not received

ArKaniya Fx

1-2 years

Indonesia

Exposure

On the 31st, I made a deposit through the website. When making the payment, the website redirected to a third party. After I transferred the money through the bank and it was successful, when I returned to the website, for some reason, the funding status in my history showed as failed. However, I received an email from the third party stating that the payment was successful. I waited, but the funds I deposited did not appear in my account. I complained through live chat and email. They said that no funds were received. I reported the transaction to my bank, and the bank confirmed that the transfer was successful and went to the intended recipient. I emailed the third party, but there was no response. I complained again to the broker, but I did not receive any answer as to where my money went. The broker should be responsible because they recommended depositing funds with the third party.

Original

Deposit Dana tidak Masuk

Tanggal 31 saya melakukan deposit, melalui website, saat melakukan pembayaran website mengalihkan ke pihak ke 3, setelah saya transfer melalui bank dan berhasil, saat saya kembali ke website entah kenapa status pendanaan saya di histori gagal, tapi saya mendapatkan email dari pihak ke 3 bahwa pembayaran sudah berhasil, saya tunggu tetapi dana yang saya setor tidak juga masuk ke akun. saya lakukan komplain pada live chat dan email. mereka mengatakan jika tidak ada dana masuk. saya lapor kepada bank saya transaksi tersebut, Bank mengatakan transfer sudah berhasil dan masuk ke tujuan. saya email pada pihak ke 3 tidak ada jawaban. saya kembali komplain kepada broker tidak ada mendapatkan jawaban kemana hilang nya uang saya. seharus nya broker bertanggung jawab. karena broker yang menyarankan setor dana kepada pihak ke 3.