I have submitted a withdrawal request to FXDD, but it remains on hold.

Hello, I am in great distress and need assistance. I have submitted a withdrawal request to FXDD, but for some reason, it is being held in suspense. My user profile shows the name as "古賀俊之," but my official name is "古賀敏之." I have notified support via email about this. Last week, I sent dozens of emails, but I have been ignored and received no response. If there are any specific strategies on how I can make a withdrawal, please let me know.